Pakistan Citizen Portal
Pakistan Citizen’s Portal
Prime Minister’s Performance Delivery Unit (PMDU) is a nation-wide complaints and grievance redressal mechanism. The overseas Pakistanis can get every possible relief from the Government Organizations through Pakistan Citizen’s Portal (PCP). It is a Government-owned Mobile Application (available on both Android and iOS).
- You can directly connect with any government department to communicate your grievance or suggestion through the app
- Your complaints will be resolved within government rules.
- No reference required to put forward a case.
- No physical mobility required.
- Regular update and real time tracking regarding the status of complaints.
- No timing bar on complaint lodging/case submission.
Overseas Pakistanis can raise their issues on PCP by following the following options:
| By using mobile app (people having smart phones) | Android Link: https://play.google.com/store/apps/details?id=com.govpk.citizensportal iOS Link: https://apps.apple.com/us/app/pakistan-citizens-portal/id1439885831 | ||
| By using web-access (People having no smart phones) | web.citizenportal.gov.pk | ||
| By participation in Khuli Kachehris | Overseas Pakistanis can participate in e-Kachehris which are being scheduled as per SOPs on Facebook, radio or tv by 24 federal organizations. (List of Khuli Kachehris) | ||
| Manual complaint lodging facility | Overseas Pakistanis who are either illiterate, physically challenged, aged or women/widows can lodge their written complaints as per SOPs through PCP-Dashboards. In this regard, all dashboards of MOFA and its Foreign Missions are authorized to do so. | ||
| Help-line for Guidance | +92 (0)51 90 00 111 |
Pakistan Citizen's Portal is committed to ensuring your protection and making your online experience secure, significant and satisfying. We do not gather any personal data about you except if you agree to share that data. We may impart vital information to other government organizations and divisions; however, data gathered by us is utilized distinctly for authentic purposes such as internal audits, improvement in customization and design of our application, and to contact users. We do not utilize, offer, or pass on your data for business purposes. All record guardians face the chance of exposure of their records in some respectful, criminal, or regulatory issue. The Federal Government of Pakistan could be required to unveil individual data in light of legitimate lawful procedures, for example, a court order or court request. Divulgences may likewise be important to secure the government's lawful rights or during emergencies if physical safety is believed to be at risk.
What Information About the Users Does Pakistan Citizen's Portal Collect?
We consider any data that could sensibly be utilized to recognize you as "specifically identifying data." The Federal Government of Pakistan doesn't hold recognizable data about you except if you visit our mobile application. Government divisions, offices, and associations may demand recognizable data from you to get assistance, nonetheless, such data is taken care of on account of an in-person visit to that office or association.
We would like to clarify that PCP collects images for the identification of users when interacting with government officials. PCP is a grievance system that facilitates communication between citizens and government officials. In order to ensure the security and integrity of this communication, we require users to provide images as a form of identification. These images are collected solely for the purpose of identification and are not shared or disclosed to any third party.
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Security Measures
We take the probity of the data and frameworks, that are kept up by us, seriously. Consequently, suitable shields have been utilized to guarantee that any personal data is secure from obliteration, unapproved access and breach of secrecy. Several steps have been taken to safeguard the integrity of our computer systems and networks. These means incorporate, yet are not restricted to singular authentication, the security of transmitted data, security checking, reviewing, and encryption of your data.
Is User Information Shared?
Except as provided by applicable laws, we do not collect, use or disclose user information without the user's knowledge and approval. We do not impart client data to outsiders except if we have educated clients about the disclosures or have prior consent.
Policy Revision and Notification of Changes
The Federal Government of Pakistan may at any time amend or update this policy without notice. We may educate our clients about policy changes through a notification on this page containing a version number and date. Any data gathered under the present policy will be subjected to these terms. Data gathered after any progressions will be subjected to the revised privacy policy.
About Corona Relief Tigers Force
Corona Relief Tigers Force is a volunteer task force that has been formed by the government of Pakistan to voluntarily work for providing relief to the people/areas affected by the lockdowns. For this task force, there is no major privacy invade included. We are only collecting the required information that will be used during the working of the youngsters in their specific areas.